Refund policy
At SoftMeasure.store, we want you to feel confident and happy with every purchase. 💖 That’s why our Return and Refund Policy is designed to be flexible, clear, and customer-friendly, giving you peace of mind while shopping.
Eligibility for Returns:
- You may return most items within 30 days of receiving your order.
- Items must be unused, unwashed, and in their original packaging.
- Due to hygiene and safety reasons, some items (like personalized tapes or custom bundles) may not be eligible for return—please check the product description carefully.
How to Initiate a Return:
- Simply contact our support team at support@SoftMeasure.store or call (514) 397-4415.
- Provide your order number, product name, and reason for return.
- We will guide you step by step, making the process as easy and playful as possible! 🌸
Refunds:
- Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7–10 business days.
- Shipping costs are generally non-refundable, unless the return is due to a defective or incorrect item.
Exchanges:
- Need a different color or size? Just let us know!
- Exchanges are handled as a new order, and we’ll provide clear instructions for sending back your original item.
Our Promise:
We aim to make every return experience smooth, friendly, and stress-free, because at SoftMeasure.store, your happiness is as important as precision in measurement. 🌷